Scroll down to the Channel access section and use the toggles to select channels where this auto responder can be used.Fill out the optional Scripts fields as you like, including any business hours and out-of-office messages, translations, escape words, or an inactive duration setting, and then select Save.Set timeout rules for the virtual agent and the contact.See Activation types for more information. Select whether you want the auto responder to be activated as an Inception agent or a Delegation agent.This name will appear in the conversation view as Name VA. Go to Admin settings, expand Virtual agents, and then select Auto responders.To create a new auto responder, follow these steps. This can help save time until a human agent is needed to take over the conversation. They gather common information from contacts using pre–written scripts. Auto responders are messages sent automatically to contacts on direct messaging channels.
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